How to get support quickly

The faster we understand the problem, the faster we can fix it. A good message has these parts.

What to include

1. The product and its version. You can see both in your account.
2. Your server software and Minecraft version. For example, the name and version shown by the /version command.
3. What you expected and what happened. One or two clear sentences are enough.
4. The error. Copy the lines from the console or log. A screenshot of a few words is hard to use.
5. What you already tried. It saves us from suggesting the same thing again.

Where to ask

• Support tickets on this site keep everything about your problem in one place.
• Our Discord is good for quick questions and for talking to other server owners.

Before you write

Check the Help centre and the product documentation. Many common questions, such as installing, license keys and downloads, are answered there in a few steps. Please never send your passwords or private keys. We will never ask for them.