TwoCubeMCDevelopment
← Help centre

Licenses

My license is not working

Go through these in order. Most problems are solved in the first three.
  1. Copy the key again from My licenses and paste it with nothing before or after it. A space or a line break at the end is enough to make it fail.
  2. Check it is the right key. If you replaced the key, only the newest one works.
  3. Moved servers? Reset the license's servers and IPs (see "Move a license to a new server"), then restart the plugin.
  4. Restart fully. Restart the server, not just a reload of the plugin.
  5. Is the license disabled? My licenses shows it. A license can be disabled, for example after a refund or a disputed payment.

Still stuck?

Open a ticket on the support page. Tell us the product name, the plugin version and the key ID shown next to your license. The key ID is safe to share: it is not the key. Never send the key itself.